The Retail and Hospitality industry landscapes have rapidly changed over the last decade. A successful business from either industry in the near future is an amalgamation of online and offline - omnichannel.

The four foundational pillars of such a successful omnichannel business are product & service, infrastructure, customer acquisition and customer engagement. Businesses have loosely adapted each of these four pillars, and in hindsight, those which failed lacked in one or more of these focus areas - customer engagement being the most commonly overlooked.

In this day and age where technology has become more of a necessity than a luxury - customer engagement technology is revolutionizing the industry landscape. Standing at the forefront and pioneering this revolution is Hashtag Loyalty - what started as a technology upgrade to paper-based loyalty punchcards, has today evolved into an enterprise-grade omnichannel customer engagement & marketing automation platform. We enable businesses to capture first-party customer data via experience enhancing touchpoints, understand this data through actionable insights and engage with these customers at scale in an automated, highly personalized manner.